Cookie Policy

What are cookies?

A cookie is a small text file, typically of letters and numbers, downloaded on to a device when you access certain websites.
Cookies do not directly identify you but allow a website to recognise a user’s device – identifying you ‘pseudonomously’ online – by for example, obtaining your IP address or the operating system of your device. Consequently cookies are used by many websites to track visitor behaviour information.

Why do we collect and use cookies?

We collect cookies because they enable us to track how people are using our website and therefore they help us to improve its functionality.

For example, because cookies allow us to distinguish you from other users of the website they can track information, such as repeat visits, which helps us to provide you with a good experience when you browse our website. They also allow us to recognise and count the number of visitors and to see how visitors move around our site when they’re using it.

We also use cookies to serve you our health campaign advertisements on social media sites (e.g. Facebook, Twitter and Instagram). As cookies record your visit to our website and track the pages you have visited, this enables us to identify which subjects and topics you are most interested in and target adverts accordingly.

The information may also be used for frequency capping purposes (e.g. to ensure we do not display the same advertisement to you repeatedly) and to help us regulate the advertisements you receive and measure their effectiveness.

Our use of targeting cookies includes:

  • delivering content and marketing communications tailored to your interests based on information from your visit to our website
  • providing our approved media agencies with information about your visit so that they can show you relevant adverts online; and
  • involuntarily providing social networks with information about your visit to our website

For further details about our media agencies and how we store personal information please see our privacy statement.

Our website uses the cookies listed below:

  1. Cookie name: _ga
    • Type: Analytics
    • Default expiration time: 2 years
    • Description: Used to distinguish users.
  2. Cookie name: _ga_*
    • Type: Analytics
    • Default expiration time: 2 years
    • Description: Used to persist session state
  3. Cookie name: CookieControl
    • Type: Functional
    • Default expiration time: 3 months
    • Description: Cookie Control cookies. This cookie is set to remember the user’s preferences about cookies.
  4. Cookie name: wordpress_logged_in_*
    • Type: Functional
    • Default expiration time: Session
    • Description: To store logged in users
  5. Cookie name: wp-settings-time-1
    • Type: Functional
    • Default expiration time: 1 year
    • Description: This period shows the length of the period at which a service can store and/or read certain data from your computer by using a cookie, a pixel, an API, cookieless tracking, or other resources.

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form that does not identify a visitor, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

To opt out of being tracked by Google Analytics across all websites you can consult help on your browser. Links below:
Clear, enable and manage cookies in Chrome
How to delete cookie files in Internet Explorer

Do we share cookies?

Our advertisements and campaigns are managed by our approved media agencies, * Gardiner Richardson and Story, so we will share with them online identifier information, obtained through cookies.

Also by way of us using social media sites such as Twitter and Facebook to disseminate our health campaigns and provide services, these organisations may also obtain this information from you. If you’d like further details on how cookies share information with social media sites, please read the social media organisations own privacy and cookies statements.

However, we will not share this information to any other third party companies or advertising agencies.

Can you remove cookies?

Cookies are only placed on your computer, if you have agreed to this.

In the case of our website, you can agree or disagree to allowing cookies through the cookies notification which pops up when accessing our website; asking you to choose if you’d like to either ‘opt-in’ or ‘opt-out’ to cookies.

You can also choose to set your web browser to restrict or block the cookies which are set by our website, or indeed any other website, through your browser settings. To find out more about your browser settings, visit the relevant support page below:

  • Google Chrome – how to disable cookies
  • Internet Explorer – delete and manage cookies
  • Firefox – how to enable or disable cookies
  • Safari – how to disable cookies

However, if cookies are refused, this may interfere with ability to use the site.

For any queries about this cookies statement or Fresh/Balance please contact us:

Fresh and Balance
Salvus House
Aykley Heads

*Gardiner Richardson and Story are approved and contracted media agencies to Fresh and Balance. These organisations provide media and campaigns services on our behalf and in doing so, we will share data with them in order for us to carry out our business and provide services as data processors. However, we will only do so with your consent. If you would like any further information about our work with them please contact us or contact them directly:

Gardiner Richardson
Generator Studios,
Trafalgar Street,
Newcastle upon Tyne

10 Summerhill Terrace,
Summerhill Square,
Newcastle upon Tyne