Terms & Conditions

This page explains terms of use for www.fresh-balance.co.uk. You must agree to these terms of use before proceeding.

Who we are
www.fresh-balance.co.uk is managed by Fresh and Balance and acts as our corporate website with the main  purpose of offering information to stakeholders and people interested in the tobacco and alcohol agendas.

Using www.fresh-balance.co.uk
You agree to use www.fresh-balance.co.uk only for lawful purposes. You must also use it in a way (intended purposes) that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.
Updates to www.fresh-balance.co.uk will be done on/at regular intervals. We can change or remove content at any time without prior notice.

Services and transactions
You can use www.fresh-balance.co.uk to find out information about the Fresh and Balance programmes, get information on who we work with and how to contact us.

Linking to www.fresh-balance.co.uk
We welcome and encourage other websites to link to www.fresh-balance.co.uk. We reserve the right to move or change the website URLs at any time in order to meet changing business needs and to continually improve the online service. You must contact us for permission if you want to either:
charge your website’s users to click on a link to any page on www.fresh-balance.co.uk
say your website is associated with or endorsed by www.fresh-balance.co.uk

Linking from www.fresh-balance.co.uk
www.fresh-balance.co.uk links to websites of partner organisations. We do not have any control over the content on these websites.
We’re not responsible for:

  • the protection of any information you give to these websites
  • any loss or damage that may come from your use of these websites, or any other websites they link to

You agree to release us from any claims or disputes that may come from using these websites.

You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

While we make every effort to keep www.fresh-balance.co.uk up to date, we do not provide any guarantees, conditions or warranties that the information will be:

  • Current
  • Secure
  • Accurate
  • Complete
  • free from bugs or viruses

We do not publish advice on www.fresh-balance.co.uk. You should get professional or specialist advice before doing anything on the basis of the content.

We’re not liable for any loss or damage that may come from using www.fresh-balance.co.uk.

This includes:

  • any direct, indirect or consequential losses
  • any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
  • the use of www.fresh-balance.co.uk and any websites that are linked to or from it
  • the inability to use www.fresh-balance.co.uk and any websites that are linked to or from it

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but not limited to) the loss of your:

  • income or revenue
  • salary, benefits or other payments
  • Business
  • profits or contracts
  • Opportunity
  • anticipated savings
  • Data
  • goodwill or reputation
  • tangible property
  • intangible property, including loss, corruption or damage to data or any computer system
  • wasted management or office time.

Requests to remove content
You can ask for content to be removed from www.fresh-balance.co.uk. We’ll remove content:

  • in order to comply with data protection legislation covering the rights and freedoms of individuals
  • if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory

Contact us to ask for content to be removed. You’ll need to send us the web address (URL) of the content and explain why you think it should be removed. We’ll reply to let you know whether we’ll remove it. Email

We remove content at our discretion. You can still request information under the Freedom of Information Act and the Data Protection Act.

Information about you and your visits to www.fresh-balance.co.uk:
We collect information about you in accordance with our privacy policy and our cookie policy. By using www.fresh-balance.co.uk, you agree to us collecting this information and confirm that any data you provide is accurate.

Virus protection
We make every effort to check and test www.fresh-balance.co.uk for viruses at every stage of production. You must make sure that the way you use www.fresh-balance.co.uk does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.
We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use www.fresh-balance.co.uk.

Viruses, hacking and other offences
When using www.fresh-balance.co.uk, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.
You must not try to gain unauthorised access to www.fresh-balance.co.uk, the server on which it’s stored or any server, computer or database connected to it.

You must not attack www.fresh-balance.co.uk in any way. This includes denial-of-service attacks.

We’ll report any attacks or attempts to gain unauthorised access to www.fresh-balance.co.uk to the relevant law enforcement authorities and share information about you with them.

Governing law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute you have which relates to these terms and conditions, or your use of www.fresh-balance.co.uk (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms and conditions
Please check these terms and conditions regularly. We can update them at any time without notice.
You’ll agree to any changes if you continue to use www.fresh-balance.co.uk after the terms and conditions have been updated.

Last updated 19 June 2023.